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- More importantly (if you don’t send in your KYC paperwork within 40 days), you could lose your winnings.
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These losses occurred after my repeated requests for responsible gambling measures had been made and while my account remained fully active and unrestricted. I respectfully submit this complaint concerning Spinrise Casino and what I believe to be a serious failure to implement responsible gambling measures despite numerous requests over several weeks. I have also been waiting several days for a response, but the communication has been very poor and I have only received general standard answers without a concrete timeframe.
What are the wagering requirements at Spinrise Casino?

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This is your first step into the world of Spinrise casino — and it takes just a minute. We back it up with juicy bonus offers that can really boost your game, and when it comes to your winnings, our payouts at Spinrise Casino are fast and hassle-free. We’ve rolled out a playground packed with top-notch slots, table games, and a live casino that’ll make you feel like you’re right at the tables. If you’re diving into the world of online casino games, you’ve hit the right spot. This transforms the platform into a full-fledged entertainment center rather than just an online casino.
Come on, we’ve already talked about the options, and now—look! The reply on my requests is always that I can set a deposit limit (and when I answer that I want to self exclude), it gets quiet. All she does is ask me to deposit to receive bonuses. I’ve sent them several requests to reset it (but «Stella»), my VIP manager, keeps ignoring these requests. I did that on May 27th and received no response back and due to struggle with gambling continued gambling.
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