We’re licensed by the Curacao authorities, which guarantees fair play and secure operations. We offer an extensive range of games (from slots to live dealers), all wrapped in a modern, user-friendly interface. Licensed by the reputable Curacao eGaming authority — we prioritize your security and trust every step of the way. In addition to Canadian market coverage — Boan’s work often intersects with broader trends in the wagering world, including insights into sports betting patterns, odds shifts, and growth in legal gambling jurisdictions.
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It appears they just do not want me to close my account and are ignoring my request. Notified the casino on 12th April of my wish to close my account and opt for self-exclusion for reasons of problem gambling. I would like my account to be permanently closed and all money returned after my initial request to close my account. I again reached out on June 3rd requesting to close my account and have heard nothing back. I did that on May 27th and received no response back and due to struggle with gambling continued gambling. Throughout this period — I repeatedly received generic responses advising that my requests had been forwarded to my Personal Manager and that I would be contacted.
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It’s also wonderful to know that our support team has been fast and helpful whenever you reached out. We’re delighted to hear that you’re enjoying the wide variety of games and the great bonuses available – offering exciting pokies — slots, live casino options, and rewarding promotions is something we’re proud of. Nice enough casino but losses are bigger on this site compared to others — as a result I wanted to close my account and am still waiting for this to be initiated. Creating a smooth and enjoyable experience with a strong selection of pokies, slots, and live casino options is something we always strive for.We also appreciate your honest feedback regarding the minimum deposit for NZD. We’re delighted to hear that you’re enjoying the great games, easy-to-use site, friendly support, simple deposit process, and the exciting bonuses available. We sincerely apologize for not meeting your expectations.We take concerns related to responsible gambling very seriously.
Hello, I reached out to Spinrise casino last week to close my account. Please see attached screenshot showing my email sent to them asking them to close my account. For the second time this week I have requested spinrise to close my account as I want to self exclude.
All categories are fully Spin Rise login accessible on mobile devices with multiple betting options. It’s also possible to play with free credits to test a game’s payout rate or simply enjoy the gameplay without risking real money. For quick access to your account, you can simply add a shortcut to the casino website on your home screen.
The RTP seems stable — the gameplay is fair, and I’m pleasantly surprised! This weekend, I won $360 and, to be honest, I was shocked, I received my money in cryptocurrency within minutes. We have carefully reviewed your feedback, and the lack of response you described is not the level of service we aim to provide.
It offers a wide selection of games, quick payouts, and customer support that genuinely pays attention to players. It’s a very comfortable place to play, and I feel like my data is safe with them. I’ve never had an issue with payments, and the support team is always there if I need them.
We truly regret failing to meet your expectations. Player welfare and responsible gaming are priorities for us, particularly regarding account closure requests. For assistance (please reach out through live chat or email), including your account information. Your feedback is crucial as we strive to enhance our support services and overall player experience. Regards, Spinrise Team. We acknowledge that any wagering requirements associated with deposits or gaming are detailed in our terms and conditions, and we recognize the frustration they may cause if not clearly understood. Concerning the verification process and the deletion of previously submitted documents, this falls short of the experience we wish to deliver. Withdrawals have never posed a problem for me, and the support team consistently maintains a friendly demeanor. I’ve been waiting several days for a response (but the communication has been lacking), and the only replies I’ve received have been generic with no specific timeframes. My withdrawal has been in a pending state for an extended period, and despite numerous attempts to contact VIP support via email and live chat, I have not been provided with a clear answer or adequate assistance.
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Spinrise refuses to close my account, disregarding my requests to have it terminated. We sincerely regret that we did not meet your expectations. Your concerns regarding VIP treatment (response times from support), and your account closure request have been thoroughly reviewed. We sincerely regret that we did not fulfill your expectations. We have carefully considered the issues you raised related to wagering requirements (verification processes), and withdrawal conditions.
The foundation of our operations consists of integrity (security), and customer trust. Players select Spinrise Casino for its commitment to quality (innovative gaming options), and a secure atmosphere. Support can be contacted via live chat, where responses are typically provided within 1 to 3 minutes. It enables you to access your personal account from anywhere, at any time.